This document is not yet effective. Everock’s operator details and final legal terms must be completed before it is used as an agreement or production notice.
Support during beta
Support focuses on installing and using Everock, connecting authorized integrations, and investigating problems with the platform. This draft does not promise round-the-clock staffing, a particular response time, or a deadline for resolving an issue.
A notification about a problem in your application is different from a support request about Everock. Your coding agent investigates and repairs your application using its own permissions; a notification does not open a staffed support engagement.
Describe the impact
These labels help triage reports. They are not response-time or resolution guarantees. Describe the real business impact rather than sending repeated reports.
| Priority | What it means |
|---|---|
| Critical | Suspected unauthorized access, data exposure, or a complete loss of an essential Everock function. |
| High | A core Everock workflow is blocked and there is no practical workaround. |
| Normal | A partial failure or degraded workflow with a workaround. |
| Question | Setup, configuration, documentation, or a feature request. |
What to include
Remove access tokens, cookies, passwords, customer records, and raw replay contents. Start with a short, redacted report. Do not test against other customers or use the contact form to send secrets.
- The affected project or component, environment, and approximate time, including your time zone.
- Expected behavior, what happened instead, and minimal reproduction steps where possible.
- SDK or CLI version, runtime or browser, and relevant incident or request identifiers.
- A reachable reply address and the practical impact on your work.
What support covers
Everock support can help distinguish SDK installation problems, missing configuration, connectivity issues, quota limits, and platform defects. Captured evidence may be incomplete because of sampling, consent, unsupported runtimes, retention, or collector outages.
Support does not include writing your application, operating a self-hosted deployment, paying external API or AI-provider charges, or fixing independent third-party services unless separately agreed. An initial acknowledgment is not a completed investigation.
Security and privacy reports
Choose Security or Privacy in the contact form for a sensitive report. Provide only enough information to describe the issue safely. Do not publish exploit details or personal data while a report is being assessed.
A support acknowledgment is separate from any notification obligation that may apply to a confirmed personal-data breach. Contractual reporting timelines and designated legal contacts must be finalized before relying on them.
Contact Everock
Use the form below for a support, privacy, security, or legal question. It is a private inquiry, not a public issue. Submission is available only when the contact channel has been configured; a successful receipt does not guarantee a response deadline.
The contact channel is not accepting messages yet. Please check back before submitting a request.
